Lost or Stolen Cards

Lost/Stolen Cards

If you’ve lost your card or believe it has been stolen, please alert us as soon as possible. Rest assured, the security of your accounts and identity is our top priority, and we’ll act quickly to protect you.

For Lost or Stolen ATM or Visa DEBIT Cards:

Monday – Friday, 8:30am – 5:00PM - Please call 620-431-1400 or your local branch.
After banking hours - Please call 1-800-554-8969

Access your Visa Debit Card here to monitor your activity

For Lost or Stolen Visa CREDIT Cards

24/7 - Please call 1-866-839-3485
 
Access your credit cards statement here to monitor activity.

Report Suspicious Debit Card Activity

Having concerns about a merchant charge to your debit card account?

If you've seen a charge you don't recognize and think it may be fraud, here is a quick way to resolve your concerns:

1. Review the details of the charge

   • Review the transaction details on your account such as the merchant's name, phone number and your past activity with that merchant

2. Contact the merchant

   • We recommend reviewing suspicious charges with the merchant first, as they can often quickly clarify or resolve issues that may simply be due to confusing names, forgotten subscriptions, or family purchases. Keep a record of your contact and share any update with the Bank of Commerce Card Services Department.

3. Contact Bank of Commerce Card Services Department

   • Please contact us to make us aware of the transactions that are in question